Shipping policy

(Last updated: May 5, 2026)

Welcome to Reena Tex! We take pride in delivering your saree orders safely, quickly, and efficiently. Please review our Shipping Policy below for complete details on order processing, delivery timelines, and shipping fees.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays). During peak times (such as holidays or promotional events), processing may take slightly longer.
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Duration

  • Standard shipping within India usually takes 4–7 business days after processing.
  • Please note that delivery times may vary depending on your location and potential external factors such as weather or carrier delays.
  • Delivery to remote or rural locations may take up to 10 business days.

3. Shipping Fees

  • Free Shipping: We offer free shipping on all orders above. For orders below this amount, a nominal shipping fee will apply. All applicable fees and taxes will be displayed at checkout before payment.
  • Cash on Delivery (COD): COD is available for most locations, with a small fee applicable. The COD option may be limited to certain pin codes.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email. Use this link to monitor your package’s journey to your doorstep.
  • If you experience any tracking issues, please contact our support team, and we’ll be happy to assist you promptly.

5. Delivery Locations

  • Currently, Reena Tex only ships within India.
  • We’re working to expand internationally in the near future — stay tuned!

6. Shipping Delays

  • While we aim for timely delivery, there may be occasional delays beyond our control (e.g., natural disasters, holidays, or carrier issues).
  • If your order is delayed, our customer support team will keep you informed and assist with any questions.
  • Reena Tex shall not be held liable for delays caused by third-party logistics providers or events beyond our reasonable control.

7. Order Changes or Cancellations

  • Orders can be modified or canceled within 12 hours of placement by contacting our support team at dhinessurya@gmail.com. After this period, modifications may not be possible as processing begins.
  • For changes, please reach out to our customer service team at the earliest.

8. Undeliverable Packages

  • If an order is returned to us as undeliverable due to incorrect address details or other delivery issues, we will contact you to arrange re-shipping.
  • Additional shipping fees may apply.
  • If the customer fails to respond to our re-shipping communication within 7 days, the order will be considered canceled, and refund eligibility will be subject to Reena Tex’s discretion.

9. Damaged or Missing Items

  • We strive to ensure all items are securely packaged.
  • In the rare case that a product arrives damaged or is missing, please contact our support team within 48 hours of delivery for a replacement or assistance.
  • Please share unboxing pictures or videos if your order arrives damaged or incomplete. This helps us process your replacement claim faster.

We at Reena Tex are dedicated to providing a smooth and transparent shopping experience. For any additional questions, contact us at dhinessurya@gmail.com or through our Help section.

Thank you for choosing Reena Tex!